Last Updated: 24/11/2022
Clearly mark/show your order number on your returns form as well as the satchel containing your return item/s
Download our here: RETURNS FORM
We advise to ship with tracking and to be sure to keep a copy of the tracking number
Please note we cannot process returns on items we cannot identify who it came from.
RETURNS OUTSIDE OF AUSTRALIA - must be received by us 30 days from receiving your parcel
AUSTRALIAN RETURNS must be received by us 14 days from receiving your parcel
Be sure to allow sufficient time for your returns to arrive to us within our returns period.
Please ensure your return item/s meet the following criteria below - returns will only be accepted when:
- Items are returned in original packaging including all tags attached (as you received it)
- Unworn (no perfume, no make-up stains and/or other signs of wear)
- Unwashed and/or Unsoiled
- Not damaged and/or Repaired
Due to health and hygiene reasons items from the following categories will not be accepted by SA:
- Undergarments (underwear bottoms/g-string/thong)
- Make-up tools
Sale, sample & seconds/outlet items
Items purchased during any listed SALE period-Will not be eligible for a refund. Returns will be issued with a store credit for the amount paid.
Items purchased from OUTLET collection - Cannot be refunded as stated on each product page - if you have a matter/fault outside of the product details please contact us at firstname.lastname@example.org for further assistance
Please select your items carefully to avoid disappointment.
For further 'sale' information please head to our - Sales T's & C's pages here
The cost of return shipping is at the customer’s expense. SA will not be held responsible for any costs arising from the result in a returned item.
Return labels/costs from either within or outside Australia will need to be paid by consumer
International Return LabelsWe now supply return labels for your convenience. The cost of the pre-paid return labels will be deducted off the amount via either store credit or refund
By using a supplied return label - you are agreeing to the associated cost (indicated below)
Receive pre-paid label - simply contact our team at email@example.com
Send - Schedule a pickup here via myDHL Express portal (select your location>select 'schedule a pickup' found in 'ship' tab
simply drop off to your closest DHL Express depot
Prices are as indicated below accordingly to your zone
USA, CANADA, MEXICO & CHINA
HONG KONG, INDONESIA, JAPAN, KOREA(KR), SINAPORE & PHILIPPINES
U.K, FRANCE, GERMANY, SWEDEN, SPAIN, ITALY & DENMARK
UNITED ARAB EMIRATES, SAUDI ARABIA, PERU, BRAZIL & QATAR
INTERNATIONAL (REST OF WORLD)
*All prices indicated above are shown in AUD
We no longer process returns for exchanges. You will still be able to return your purchase for another size, colour or for another product - We recommend to select the 110% store credit when filling out your returns form
Refunds can only be issued back to the credit card, PayPal, ziPpay, Klarna or AfterPay account that the payment had originally come from.
Please select on your returns form either refund or 110% store credit - if not selected, by default we will automatically issue a store credit.
Store credit (110%) - Store credits can be redeemed 3 times consecutively (4th store credit will be issued as 100% store credit for amount paid)
Once store credits are issued they cannot be redeemed for cash
Faulty & Missing items
If you believe item/s you've purchased is incorrect or missing - contact us at firstname.lastname@example.org within 48 hours of receiving your order
All fault claims need to be made within 14 days of receiving your order - please email us with supporting images of the fault.
Major and minor faults will be processed in accordance to Australian Consumer Law
Returned items that have not met our terms
- A late/re-stocking fee of $10.00 aud (per item returned and/or per infringement) maybe offered. A notification will be sent before we deduct it from your refund/store credit amount if applicable
- Return items that do not meet our terms will be shipped back at your cost.
Our returns department has the right to refuse any returned item/s that have not met the conditions mentioned above.
The returned item WILL NOT be sent back to the consumer unless requested and a postage fee is paid
Our returns policy is in accordance with the Australian Consumer Law.
Definitions / Meanings:
"SA" initials used when referring to StyleAddict
"Currencies" - AUD (Australian Dollar) unless otherwise specified
"Sale, Sample, Seconds/Outlet Items" means any:
- Item/s sold from our 'SALE' & 'OUTLET' collection page
- Item/s purchased within a Sale / Discounted / Promotional period